30-day money-back guarantee

Last updated September 3, 2026

If your video isn't what you hoped for, tell us within 30 days of purchase and we'll refund the pack. No forms, no questions you'd rather not answer.

How to get a refund

• Email guymargi@gmail.com from the address on your account, or message us in the chat. Say which purchase it is; a sentence about what went wrong helps us improve, but isn't required.
• We confirm within 2 business days and refund to your original payment method. Card refunds usually show up in 5 to 10 business days depending on your bank.

What's covered

• Any animation pack (1 to 8 minutes), within 30 days of purchase, whether or not you used the credits.
• Add-ons bought with a pack, as part of that pack's refund.
• Gift cards that have not been redeemed, within 30 days, at the purchaser's request.

What's not covered

• Requests more than 30 days after purchase.
• A second refund on the same account after a first one, unless something on our side clearly failed.
• Gift cards that have already been redeemed (the credits belong to the recipient at that point).

What happens after a refund

Remaining credits from the refunded pack are removed and downloads of videos made with those credits are disabled. Your free-trial clip stays yours.

Before you ask for a refund

Most disappointing clips are fixed by a retry with a short instruction ("slower", "keep looking at the camera") or by swapping the photo for one where the face is clearer. Every animation has 3 free retries. If you'd like us to look at a specific clip, send us the project name and we'll suggest what to try, or retry it for you.

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